Archive for October, 2009

From Corn to Unicorn: Commodity or Value Proposition

Wednesday, October 28th, 2009

“It’s all about price, the lower the price the more units I shift”.  This is a common statement I hear and it is actually quite an accurate statement that many companies I work with make.  The one variable many manufacturers and service-based companies can easily adjust to create demand is the price.

The problem with tweaking the variable of price (besides lowering margin) is what happens when the competition does the same?   The problem with relying solely on price as the driver for demand for a product or service is that once the sale price matches that of the cost of production, the only variables left to change affects quality.

Online, the drive to a lower price happens much quicker than in the off-line world as it is so easy to compare like-with-like.  Goods for which there is demand, but which is supplied without qualitative differentiation across a market, such as corn, milk or copper, all have a universal price derived by forces external to the producer.  Commoditisation occurs as a goods or services market loses differentiation across its’ supply base.

When considering lowering price perhaps it may be wiser to try and create differentiation. A little thought in to how to move your offering from being a price sensitive commodity like corn and creating a unique story or proposition will transform the fortunes of an online marketing campaign.  Our evidence based research into our customers’ online marketing campaigns backs this up.  Those that lead with a unique story make more money than those that lead with price.

Corn is a commodity. A unicorn is a wonderful and unique story that has intrigue and interest.  If your business had a unicorn product or service, people would talk about it and your price could reflect the difference from the competitors that just sold corn.  Corn or Unicorn, they are both still “corn” but our perceptions of the value of each are very different.

Marketing Challange: Creating A Differentiator

Marketing Challange: Creating A Differentiator

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The New Count of Online Marketing

Wednesday, October 14th, 2009

“My open rates and click through rates have dropped”.  Jenny explained how she used to constantly get increased success in her email marketing campaigns.

Jenny is an ultra experienced and highly intelligent marketer.  She runs the online marketing for an Irish online retailer and has sent more email marketing campaigns than most; yet she still craves for higher open rates, click through rates and more opt-in subscribers to her email promotions.

On review, it appears that Jenny is comparing the open rates of her Back to School offer with that of her Father’s Day promotion.  One email appeals to mothers with kids between the ages of 4 and 12 and the other appeals to anyone with a Dad still alive.  The first email has four embedded links; the second email has eleven links. So how can you compare these campaigns?  You can’t!  Not even sales converted or revenues earned is a worthy metric for comparison.

1 million click throughs Booohahahah!

1 million click throughs Booohahahah!

The new metrics of email and online marketing are based around your audience and your influence over this following.  How many times do they blog about you, re-tweet your content, recommend you to others?  What level of engagement are you having with your followers, friends or fans and what is the quality (not quantity) of your following?

Audience, their loyalty, your influence and engagement levels are all measurable.  They are a true comparable measurement of your marketing skills.  This new method of counting exposes those that are just collecting names compared to marketers that gain a following and who show uniqueness and leadership.

For Jenny it’s a numbers game of hits and clicks.  The new count is much more revealing.

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The Cactus and the Puppy

Monday, October 12th, 2009
No love needed

No love needed

A cactus requires little love, occasional attention and not much work for the prickly companion to grow.  The fact that the cactus grows at all with such little resource and maintenance is a wonder and because we don’t invest that much time in nurturing it, we don’t expect the cactus to bring us joy and wonderment.

A puppy requires tons of attention.  We can’t give it a bowl of water once a week and hope that it survives.  It needs more than just sustenance.  The little dog needs care, lots of your time and love.  In return, when the puppy grows, we are rewarded with face licking affection, loyalty and obedience.

time invested rewarded with loyalty.

time invested rewarded with loyalty.

Online marketing can be split into either cactus or puppy activities.  SEO, PPC, online display ads and website design require little attention once established and will allow your business to grow slowly.

Blogging, email marketing, online PR, social media and web content are all puppy activities, requiring lots of attention.  Once you start a puppy activity, you need to commit time, emotion and passion to ensure the activities’ survival.  It takes time for your puppy to grow but given time and the right nurturing, your puppy activities will repay you with more loyalty and love than any cactus could bring.

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The Pepsi Challenge v Online Marketing Challenge

Monday, October 5th, 2009
Coke v Pepsi and the sip test problem

Coke v Pepsi and the sip test problem

In 1972 Coke had 18% of the soft drinks market while Pepsi had a mere 4%.  By the early 80s, Cokes’ share of the market had fallen to 12% while Pepsi had grown to 11%, despite Coke spending more than $100m per year on advertising and having superior vending machine and retail reach.

Around the same time, Pepsi started promoting the Pepsi Challenge.  Consumers were asked to take a sip of Coke and Pepsi in glasses marked Q and M and choose their favourite.  57% picked Pepsi and 43% picked Coke.  Coke disputed the findings at first but eventually ran its own tests and found the feedback to be accurate.  Pepsi won in an A/B sip test.

Coke set about improving their formula to fight back against the slide of market share to Pepsi.   They worked restlessly to get a modified flavour and in September 1984, Coke ran sip tests with hundreds of thousands of Americans and came out between 6% and 8% ahead of Pepsi.  New Coke was born.

On the day of its launch Cokes’ CEO Roberto Goizueta announced, “This is the surest move the company has ever made” and there was little reason to doubt what he said.  The research was in, the stats showed New Coke would win the taste fight.

Within months of the launch, New Coke failed.  Coke drinkers rose up and Coke were forced to bring back Classic Coke. But oddly enough Pepsi never managed to capitalise on the rebellion of Coke drinkers and to this day still lags behind Coke in terms of popularity.

So how did Coke get it so wrong?  They had all of the statistics that any manager would need to make an informed decision.  The problem came about because Coke took the wrong data.  In a sip test, you only take a mouth full of Coke and a mouth full of Pepsi.  Pepsi is sweeter and when taking a sip will win the preference of most tasters. But we don’t just sip a Coke or Pepsi, we drink a can, bottle or glass of the stuff.  So when the new, sweeter flavour came into being, it was rejected, as the overall experience wasn’t as pleasurable as the original Coke.

The same thing happens when we review our online marketing stats.  Page impressions, unique viewers and open rates blind us. Finding followers and even goal pages seem to be a sensible measure of our success.  I argue however, that this is just another sip test.  It gives us a sense of how we are performing but it doesn’t give us the whole picture.

So what should we measure?  When creating an online marketing review I believe that the new metrics and the measurement of success or failure should be based upon the quality (not quantity) of your audience, their level of engagement, their loyalty, your influence over the audience and whether or not they are spreading your good word.

By combining your metrics to give a holistic overview of your audience and your influence then you are drinking the full can of Coke.  Looking at click-to-sell ratios is just sip tasting.

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