Archive for the ‘Advertising’ Category

The Online Marketing Strategy Funnel

Wednesday, August 4th, 2010
funnel

Use the funnel to determine the marketing tools & content needed for each part of the customer journey

Creating an online marketing strategy is as much to do with balance, as it is to do with tactics.

I created this funnel to help me check if I am addressing the entire customer journey when constructing an online marketing strategy.  Whether you are after customers, votes or donations, the process is the same.

Driving traffic to a website isn’t the same as converting a prospect to a customer. Many marketers feel that if they had more traffic they would get more customers.  My experience tells me that if you focus harder on converting prospects already on your site the outcome is much more profitable.

For many businesses, the sales process doesn’t take place online so the purpose of the web presence is to drive sales opportunities to the phone.

Some businesses, like hotels for example need a blend.  A hotel may wish to promote and sell hotel rooms online without ever speaking to a customer, whereas for conferences and weddings the hotel would like to get customers to visit their premises as this is a consultative sales process.

Understanding the customer decision making process determines how you create a successful customer journey and eventually determine the tools needed and the emphasis you put on each channel.

There is evidence left at every stage of this funnel to allow for forensic analysis of the sales process.  Perhaps it’s time to get CSI on your web strategy.

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Offline marketing isn’t dead … but silo marketing is

Monday, May 10th, 2010

We’re all getting a bit tired now with claims that offline advertising is dead, and it’s time to put to bed the rumours of its death as nothing more than great exaggerations.  But why are so many happy to herald its demise?

It’s clear to everyone involved in the world of communications that we are experiencing consumer behaviour change at a staggering rate.  Intuitively we know that things aren’t as they were.

On a technical level intelligent mobile devices, faster internet access, cheaper hardware, an ever improving web and the social media revolution have all been catalysts for change.  Societal upheaval has complemented this, as trust in big business has never been under greater threat, and traditional religious and class influences are weakening on a monthly basis.

Angry Customer - grrrrrrr!

Angry Customer - grrrrrrr!

This has led to a cynical, marketing-proof, knowledgeable consumer, confident and armed with independent thought.

How have we as marketers reacted to this change?

Therein lies the rub, as there has been no consistent response to the new opportunities brought about by changing consumer behaviour.  Too quickly we have rushed to our comfort zones, too often (though not exclusively) along generational lines.  It seems the new generation of marketing executives fresh out of college overvalue online communication, particularly social media, and are too quick to dismiss offline communications out of hand.  At the other end of the professional generational spectrum, groups of battle hardened senior managers, who have been through too many fads to believe the latest one, have neither the patience nor the inclination to listen too carefully to the hyperbole laden promises of online marketing.

Evidently neither party is correct.

Companies who have grasped the opportunity this change brings have implemented a vision which ensures that the senior management are challenged to think about the power of digital marketing, and fresh eager young executives are given clear guidelines and targets around how their online marketing activity fits wider marketing and commercial goals.  In short, senior and junior staff are united, not divided, by a common language.

Used to its fullest potential, the ability to integrate online and offline marketing correctly is the most exciting opportunity we’ve had in years to influence consumers at all levels.

Marks and Spencer Model

Woolly cardie, slippers and tank top nowhere to be seen?

Proof, were it needed, that offline marketing is alive and well, is the new 90 second M&S advert featuring the fabulous five – Dannii Minogue, Ana Beatriz Barros, VV Brown, Lisa Snowdon and Twiggy.  It’s stylish, sassy, sexy, confident and dramatic; a good old fashioned above the line campaign to influence consumer perceptions and challenge the notion of M&S as frumpy and dated.

Unsurprisingly it has generated a significant amount of comment online, particularly on social media and discussion forums, not all of which are commending its stylishness and fabulous production values.  Ranking high in Google are forums and blogs containing comments such as “But these are not just clothes, these are M&S finest quality cardies and slippers” and “This is not just a tank top, this is an M&S tank top”.

What a massive opportunity for M&S marketing people to listen, engage, respond to and challenge preconceptions online to complement the offline above the line showcase advert.  When M&S, and others like them, embrace the huge opportunity this affords, we can put foolish talk of the death of offline marketing behind us, and look forward to a new more integrated future.

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Marketing Need Not Be Expensive

Wednesday, January 6th, 2010

Marketing is the art of creating and telling unique stories that create conversations.  Advertising is about paying for attention.   On occasion good advertising can tell interesting stories thus making good advertising good marketing.

TalkTalk are a UK provider of telephone and broadband services.  It’s difficult for them to create unique stories because they are a highly commoditised business.  There aren’t a lot of unique stories to present to the market to create buzz so instead they spend millions on advertising sponsoring TV hit shows like the X-Factor.

Recently however, TalkTalk issued a press release that said they would pay selected house owners £250 to change the name of their house to Talk Talk. You can choose:

·      TalkTalk Towers
·      TalkTalk Mansions
·      TalkTalk@ (eg TalkTalk@37 Acacia Avenue)
·      The TalkTalk House
·      The TalkTalk Home

This is hardly the same as sponsoring the Emirates Stadium for £100m but what it does do is create lots of local small-scale conversations.  The cost to TalkTalk is incidental in comparison to the buzz they create.  I think this is true creative marketing and alongside their advertising, gives them the right to claim to be innovators in marketing.

Take Ryanair’s marketing as the alternative to this type of creative thinking. In a recent report by the Office of Fair Trading they were criticised by John Fingleton, the Chairman of the OFT, for exploiting a loophole in the law that allowed them to advertise rates without including the credit card fees.

In response to the allegations, Ryanair took the opportunity to repeat their same mantra about being a low cost airline.  This is a typical Ryanair PR response to negative publicity but it does create a buzz and water cooler conversations about their brand, albeit controversial.  This is an exact quote from Ryanair’s Head of Communications, Stephne McNamara “Ryanair is not for the overpaid John Fingletons of this world but for the everyday Joe Bloggs who opt for Ryanair’s guaranteed lowest fares because we give them the opportunity to fly across 26 European countries for free, £5 and £10.”

Why the BBC published this ‘ad’ verbatim is unknown. The response doesn’t address the allegations set before them and has no context to the article. Nonetheless it is the same subtext told often using different stories.

In the online world it is easier than ever to create positive buzz.  We have established networks and easy conduits to getting our message out via social networks and email marketing.  The hard part is always coming up with the creative idea, response or creating the correct marketing mix. As these examples show however, it need not be expensive.

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Sexist Sells…I don’t think so!

Friday, September 4th, 2009

Sex has been employed in the advertising industry since it began.  At the beginning, wood carvings and illustrations of attractive women (often unclothed from the waist up) adorned posters, signs, and ads for saloons, tonics, and tobacco. In the modern era, a less stylised and often more direct implementation of the female form or the beefcake is being deployed in ads to grab our attention.

In 1994, Wonderbra created a neck turning; car-smashing ad entitled Hello Boys using the super model Eva Herzigová.   The famous poster was featured in an exhibition at the Victorian and Albert Museum in London and was voted in at number 10 in a”Poster of the Century” contest.

wonderbra-hello-boys

Voted Top 10 Best Billboard of all Time

In 2003, Easyjet created what it called a “non offensive, topical, humorous and irreverent” poster campaign that parodied the Wonderbra campaign of the 1990’s.  Using the strap line “Discover Weapons of Mass Distraction” the campaign paralleled the media hype around the discovery of WMDs in Iraq around the same time.  This ad received 186 complaints to the Advertising Standards Authority.

Humorous and relevent at time of publishing

Humorous and relevent at time of publishing

Fast forward to September 2009… The Northern Irish market has at least 5 active second-hand-car sale syndication websites that I know of, including Autotrader.co.uk, usedcarsni.com, nicarfinder.co.uk, utvdrive.co.uk, ulstertrader.co.uk.  These sites take dealers’ and private individuals’ cars and promote them either exclusively on the web or in print.  They don’t get involved in the car sales transaction itself.  In other words they are a car marketing company.

Because the cost of entry to this market is relatively low, it has created massive competition for the advertising spend of the car showrooms and individuals wishing to sell their car.  This in turn forces the website to try and increase its notoriety and traffic in order to capture the advertiser’s budget.

The result being that in a desperate attempt to grab attention, one of the local car marketing sites, Ulster Trader, has taken the original Wonderbra campaign and removed all intelligence, fun and intrigue from the original poster.  The result being a sexist schoolboy shocker of an ad campaign.

Shockingly Sexist and Unintelligent Advertising

Shockingly Sexist and Unintelligent Advertising

There is a very thin line between sexy and sexually offensive and this campaign has crossed way beyond that thin line.   There is no doubt that the campaign will win some short term discussion but the question Ulster Trader must ask is what harm this school boy gutter humor has caused to their brand and it’s long term prospect of survival.

I tried to call them to ask them about whom they felt this campaign connected with, and whom they felt it might alienate.  I wanted to know more about the agency behind the campaign and if the campaign is succeeding in building a trusted loyal following.   Alas there is no number on their website and the number listed in Yell.com is dead.

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The Paradox of Online Advertising

Monday, August 10th, 2009

Most credible magazines and newspapers have strict protocols to make sure their editorial content is not infected by the influences of its’ advertisers.  This builds trust with the reader, ensures that the content is without prejudice and gives the publication integrity.  Advertising is kept at arms length from the editorial and that is the way it should be.

On the other hand the only truly successful global internet advertising platform is Google’s AdWords and AdSense.  What makes these ads different to newspaper advertising is that it flips the rule that advertising and editorial content should be kept apart.  Instead of making sure the ad doesn’t sit close to the editorial, it places the ad right along side it. In many cases the reader not only trusts the editorial but also considers the ad as additional content and helpful in the quest for more knowledge.

Rupert Murdoch’s News Corporation announced that it is going to start charging for some of its’ online newspaper content come autumn.  The reason being that it can’t make enough money from online advertising to allow the content to remain free for all.  Why has the approach of publishers failed to generate enough online advertising spend while the readers are migrating online?  The problem lies in infinite advertising space the web affords us.

paradoxThe web is different.  We trust software to position ads and don’t feel cheated or believe that editorial integrity has been lost.  This was an unthinkable model 10 years ago, just like Murdoch’s paid-for-content model being proposed now.  The question is what happens to publishing if Murdoch’s plan fails?

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Advertising is the price for an unremarkable product

Wednesday, July 15th, 2009

“Advertising is the price for an unremarkable product” Jeff Bezos, Amazon founder said this during his annual shareholders meeting in May 2009.

Advocates and fans talk about best of breed products and services enthusiastically. This is why Google need not advertise their search engine while Microsoft spends $100M on another attempt to challenge Google.  It is why Belfast’s Mourne Seafood Bar fills every evening without advertising while the mediocre competition try to lure a crowd with ads in local fashion magazines or price incentives.

The story of the tomato sells better than the taste

The story of the tomato sells better than the taste

Creating a conversation or story is the best way to spread a message.  A restaurant that interviews the local tomato supplier and pushes the story out in their email campaign and social networks will create a conversation.  The truck sales man that explains how his customer Frank saved money by using less fuel in a long haul run from London will create a conversation.  The bank that thanks their student account holders for their business while in education instead of just sending them data (such as bank statements and flyers), will cause a conversation.  All of these conversations are great adverts that spread.

I think Jeff’s point is that the less conversation-worthy the product or service is, the higher the advertising budget needed to compensate.

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